This page describes our commitments to digital accessibility in Colombia and establishes the compliance status of this website with the applicable regulations and standards set forth in the Law 1712 of 2014 (Transparency Law), the Resolution 1519 of 2020 of the Ministry of Information and Communications Technologies (MinTIC). These regulations are based on the principles of the Web Content Accessibility Guidelines (WCAG) and the Colombian Technical Standard (NTC) 5854, which establishes the technical requirements and conformity levels (A, AA, AAA) that websites must meet to be accessible to people with or without disabilities.
What is Digital Accessibility?
Digital accessibility refers to a set of best practices—functional, visual, technical, and editorial—that ensure digital content (websites, mobile applications, PDFs, etc.) can be used by all people, including those with disabilities.
An accessible website allows users to:
- Personalize the display (e.g., increase text size, change fonts, adjust contrast, disable animations).
- Navigate with assistive technologies (e.g., screen readers, Braille displays).
- Use the site without a mouse (via keyboard, switches, or touchscreen).
- Access video/audio content through subtitles or transcripts.
- And more.
Our Commitments
Veolia is committed to making its digital services—websites (internet, intranet, extranet), mobile applications, software, and public-facing digital infrastructure—accessible to all people, in compliance with Law 1712 of 2014 and WCAG 2.1 AA standards.
Compliance Status
This temporary statement applies to the website:
As of today, this website is partially compliant with Law 1712 of 2014 and the WCAG 2.1 AA standard due to certain accessibility issues that are still under review and correction. Full compliance is a priority, and continuous improvements are being made.
Date of Establishment
This accessibility statement was created on November 19, 2025.
Comments and Contact
If you have any difficulty accessing content or services on this website, please contact us at the email address [email protected].
Our goal is to respond within 30 days.
Legal Resources
If you are not satisfied with the response or the problem remains unresolved:
Contact the Superintendency of Industry and Commerce